Guideposts Information Service

Guideposts Information Service

The Guideposts Information Service

The Guideposts Information Service can connect you to the local community, help you access support, or support you to improve your wellbeing in the face of life’s challenges.

0800 048 7035

9am – 5pm | Monday – Friday

The Guideposts Information Service (GIS) can help you feel more supported, less isolated, and in better control of your own health and wellbeing.

We can help you if you are:

  • Looking for ways to manage feelings of stress, anxiety or mild depression
  • Trying to come to terms with a new diagnosis
  • Feeling lonely and isolated and looking to make new friends
  • Struggling to get out of the house because of a health condition or mobility problem
  • Looking for ways to feel healthier and get active

How we help


Connecting you to your community

Our local coordinators can help you make new friends by finding groups and activities in your community that fit your interests. If you’re nervous about making first contact, we can offer extra support and make contact on your behalf.


Navigating support options

We can help you understand your rights and the services you may be able to access, so that you can make an informed choice about care.


Skill building

We can help you learn useful strategies for managing difficult situations and feelings, and feel more confident if you’re in a caring role. We can also link you to training opportunities to help you into work or volunteering.

On track

Keeping you on track

If would like ongoing support, we can arrange regular check-ins to talk about any problems you’re facing along the way and keep you on track to achieving your goals.

Support during COVID-19

While Covid-19 continues to exist in the population, many of us are confronted with the challenges of day-to-day living and the possibility of sudden localised lockdowns. In these circumstances, we can help you, or someone you care for, by: 

  • Offering a chance to talk to someone 
  • Finding techniques for coping with uncertainty, anxiety and low mood  
  • Exploring opportunities for socialising and peer support online, or local in-person groups where possible 
  • Talking through decisions about how to access further support including health and social care  
  • Signposting to sources of financial and employment support.  

To get advice, call our support line on 0800 048 7035.

How it works

  1. Access our support using one of the options below. Alternatively, you can refer someone to our service using this form.

  2. The first conversation is a chance to tell us about your situation and the main challenges you’re facing at the moment. We will listen to you and work out a plan based on your interests and priorities. This might involve accessing new groups and services, or working with you over a series of sessions to help you build important life skills to manage your situation. It could be a combination of both.

  3. After the first call we’ll summarise our conversation in a letter or email, with any groups or services that we recommend.

  4. If you would like extra support in contacting a new group, we can make first contact on your behalf.

  5. We’ll check in with you on a regular basis, as agreed on our first session, to see how you’re getting on and whether the groups or strategies suggested have been helpful.

  6. In our last session, we’ll look at your wellbeing as a whole and see how this has changed from the start of our support.

How to get support

Call our support line: 0800 048 7035

Our lines are open Monday to Friday, 9:00am-5:00pm. Calls to the support line are free.

Email us:

We’ll aim to send you a reply within 2 working days. You can also email to ask for a call back at a time that works for you.

Chat with us online

Start a secure and confidential web chat with one of our information coordinators. Click the chat bubble in the bottom right to start a conversation.

Frequently asked questions

Can I call on behalf of another person?

Yes – if you think someone you know needs information and signposting, then we can help. We provide information, advice and guidance on a wide range of issues.  

Do you share my information with anyone else?

We have a legal duty to keep your information confidential. We do not give other organisations information about you without your consent. However, if there are circumstances where you or someone else might be at risk of significant harm, there may be a legal reason to share information about you. In these situations, we must, by law, share information with other organisations.

How do you use my personal information?

Information about you is kept on a secure computer system. Any information included in reports about improving the service is anonymised so no details that could identify you are included. If you would like to see the information, we have about you, please discuss this with us.

For more information, see our privacy policy.

Do I have to pay?

The Guideposts Advice Service is provided free of charge. Our helpline is a freephone number so you won’t receive any call charges.

What if English is not my main language?

This service is available to people who do not have English as their main language. We can arrange for an interpreter to attend appointments and can cater for a wide range of languages.

Can I refer someone to you to call back?

If you are a health professional and you feel that someone would benefit from our service, make a referral by completing this form. We will aim to contact the individual within two working days, or at the time indicated on the referral form.

How do I feed back about your service?

We actively encourage people to tell us how we are doing. Whether it’s good or bad feedback, it will help us to review and improve our services. If you are not happy with the way things are going it is important you let us know so we can resolve anything that’s troubling you.

If you want to give feedback you can write to us, call, or send us an e-mail. For details of how to get in touch, visit our contact page.