Support line: 0800 048 7035 (Open 9:00am-5:00pm weekdays)
Stay connected

Stay Connected

Stay Connected

During this time of self-isolation, we need to find new ways to manage our mental health and wellbeing.

Free phone support

The Stay Connected helpline is here to help adjust and manage your self-isolation, continue doing the things you love, and stay in contact with family and friends. After a call with us you should feel reassured and prepared for the weeks ahead. 

During the call we’ll will help you identify where you are now and what would help you to stay well during self-isolation, including: 

  • Managing in self-isolation, including access to shopping and medication
  • Practical guidance for staying in contact with families and friends during isolation 
  • Tips on adjusting and maintaining wellbeing
  • Advice on what’s available online to help you stay connected with others 
  • Specific advice for carers and family members. 

FAQs about the helpline

What should I expect from the call?

We’ll start by asking you about your current situation and anything that’s particularly worrying you. Our goal is to listen – and address the most immediate concerns you have. 

Ideally we’ll look at a range of areas in the call to make sure you feel confident about your situation – looking at how you’re staying in touch with family and friends, keeping up your interests, and getting the food and medication you need. 

After the call we’ll send you a letter or email summarising what we talked about and any recommendations that were made. If there is something we couldn’t answer on the call we’ll do our best to research the solution and let you know in our letter. 

What if I can’t get online? Can you still help me?

Absolutely. There are lots of ways to connect to others just through your phone, or via letter writing. Of course, it’s not just about social connection – we can help you stay connected to nature, establish a good daily routine and maintain healthy habits during this period. We will also look at local services which can help with bringing food or medication. Our service is about looking at all aspects of life during isolation and making sure you feel confident and safe.  

Does it cost to call?

Calls to our helpline are completely free – you won’t even be charged by your network. Of course, if you have benefitted from our service, we would greatly appreciate any donation you can make to help us cover the cost of running the helpline. To make a donation, visit our Just Giving page

Can I call you on behalf of someone else?

Yes – if you are worried about someone else and would like some information, we can help. We can also provide guidance on what you can do to support the person you’re concerned about.

Can I call you more than once?

Yes! If you have more questions or things you’d like to explore, you can call us back for further support. If you want to speak to someone on a regular basis, there are many local and national services we can set you up with. 

What if I can’t call you during your helpline hours?

If you can’t call us during our helpline hours, send us an email at with your name and a way to contact you – either via email or phone. If you want a call back, let us know a convenient time for us to call you and we’ll try and arrange for one of our staff to call. 


Since the outbreak of COVID-19, a huge range of groups and services have moved online. Use this page to find something that helps you make connections with other people from the comfort of home – whatever you’re interested in.

If you find something that you think should be in this list, please let us know about it using this form.

Chat & make friends

Services which call or email you for a regular chat

Forums for over 65s and for a range of health conditions

Meet new people through messaging or voice chat

Write to someone on the other side of the world

Get creative

Online courses to join, resources, and creative mentors

Concerts, choirs and plays you can watch or take part in from home

Free lessons, resources, and places to find a tutor

Coming soon

Online courses to join, resources, and places to share your work

Stay active

Free instructional videos and live classes to follow.

Learn something new

Learn anything online for free or join a program with others and get a qualification.

Find a tutor online, practice with a native speaker, or make use of free resources.

Computer Programming

Free resources and online communities to help you learn to code

Expand your horizons

Join a virtual book club or watch someone read a story live

Virtual tours of famous landmarks & wildlife webcams available year-round

Improve your gardening skills and photography and promote British wildlife

Play games

Play your favourite games with friends or with other people around the world.

Support & activities for…