Support line: 0800 048 7035 (Open 9:00am-5:00pm weekdays)

Make a referral

Refer someone to the Guideposts Information Service

To refer someone into the Guideposts Information Service, please complete the form on this page.

All information in this form is held securely by Guideposts and is not shared with anyone else. We collect this information in order to:

  • process the referral and make an informed decision on whether we can support the client
  • contact you if we have any further questions
  • contact the client to provide support

For more information about how we use your data, see our privacy policy. If you would like to exercise your right of access or your right to object, to rectification or erasure under GDPR, please contact us.

Referral criteria

The Guideposts Information Service (GIS) is an emotional support, information, and signposting service. We provide confidential, non-judgemental, and empathic support, so people can gain better control of their own lives and wellbeing. 

Inclusion Criteria

  • People over 18 years old
  • People who are struggling with persistent distress and imminent crisis  
  • People who need support with their mental health 
  • People who are lonely or isolated
  • People who have complex social needs which affect their wellbeing
  • Carers who are experiencing increased stress and lacking sources of support 
  • People living with one or more long-term conditions 

Referrals can be made for people where they would benefit from support around one or more of the following issues:

  • Making positive and confident lifestyle changes
  • Significant life events – bereavement, childbirth, retirement
  • Developing an active role in personal health and physical wellbeing
  • Time limited structured support to achieve positive wellbeing
  • Information on work, volunteering, and other activities
  • Signposting on finances/benefits/social care
  • Signposting on housing

Exclusion criteria

  • People who do not fall into one of the above groups
  • People with severe and enduring mental health conditions unless it’s part of a package of care and has been discussed between the referrer and GIS and agreed as a suitable referral
  • People who do not want to engage with the GIS
  • People who are being referred mainly for clinical reasons, eg. Addictions

Client details


GP details

Please complete this section if referrer is NOT the client’s GP

Finally...

Downloadable version of the form.

If you experience any problems with using the referral form, please email us at gis@guideposts.org.uk.