Support line: 0800 048 7035 (Open 9:00am-5:00pm weekdays)
Guideposts Information Service

Guideposts Information & Support

Guideposts Information & Support

Guideposts Information & Support (GIS) is an emotional support, information, and signposting service. We provide confidential, non-judgemental support, aiming to help you feel less isolated and in better control of your own wellbeing.

0800 048 7035

9am – 5pm | Monday – Friday

Current Status: While the Covid-19 situation continues we can help with related issues including managing uncertainty, exploring opportunities for socialising and peer support online, and accessing further support including health and social care.

Who is Guideposts Information & Support for?

The GIS service is ideal for:

  • People who are vulnerable and socially isolated
  • Carers who are experiencing pressure and lacking sources of support
  • People who are experiencing stress, anxiety and low mood.

How Guideposts Information & Support Works

Our phone line and web chat is open Monday to Friday, 9am to 5pm. We can arrange a time to meet by email, or you are welcome to call when it suits you.

Our first conversation is a chance for you to tell us about your situation and the main challenges you’re facing at the moment. We will listen to you and work out a plan based on your interests and priorities. This might involve accessing new groups and services, or working with you over a series of sessions. It could be a combination of both.

The service we provide can include:  

conversation

Emotional support

We offer a chance to talk to someone who will listen without judgement. Telling someone how you are feeling can help you feel more supported, and we may be able to help you find solutions to any problems.

Advice

Skill building

We can help you learn useful strategies for managing difficult situations and feelings, and feel more confident. We can also link you to training opportunities to help you into work or volunteering.

Community

Connecting you to your community

Our coordinators can help you make new friends by finding groups and activities that fit your interests, either in your community or online. If you’re nervous about making first contact, we can offer extra support and make contact on your behalf.

Signpost

Navigating support options

We can help you understand your rights and the services you may be able to access, so that you can make an informed choice about care.

On track

Keeping you on track

If you would like ongoing support, we can arrange regular check-ins to talk about any problems you’re facing along the way and keep you on track to achieving your goals.

How to get support

Call our support line: 0800 048 7035

Our lines are open Monday to Friday, 9:00am-5:00pm. Calls to the support line are free.

Email us: gis@guideposts.org.uk

We’ll aim to send you a reply within 2 working days. You can also email to ask for a call back at a time that works for you.

Chat with us online

Start a secure and confidential web chat with one of our information coordinators. Click the chat bubble in the bottom right to start a conversation.

Frequently asked questions

Can I call on behalf of another person?

Yes – if you think someone you know needs information and signposting, then we can help. We provide information, advice and guidance on a wide range of issues.  

Do you share my information with anyone else?

We have a legal duty to keep your information confidential. We do not give other organisations information about you without your consent. However, if there are circumstances where you or someone else might be at risk of significant harm, there may be a legal reason to share information about you. In these situations, we must, by law, share information with other organisations.

How do you use my personal information?

Information about you is kept on a secure computer system. Any information included in reports about improving the service is anonymised so no details that could identify you are included. If you would like to see the information, we have about you, please discuss this with us.

For more information, see our privacy policy.

Do I have to pay?

The Guideposts Advice Service is provided free of charge. Our helpline is a freephone number so you won’t receive any call charges.

What if English is not my main language?

This service is available to people who do not have English as their main language. We can arrange for an interpreter to attend appointments and can cater for a wide range of languages.

Can I refer someone to you to call back?

If you are a health professional and you feel that someone would benefit from our service, make a referral by completing this form. We will aim to contact the individual within two working days, or at the time indicated on the referral form.

How do I feed back about your service?

We actively encourage people to tell us how we are doing. Whether it’s good or bad feedback, it will help us to review and improve our services. If you are not happy with the way things are going it is important you let us know so we can resolve anything that’s troubling you.

If you want to give feedback you can write to us, call, or send us an e-mail. For details of how to get in touch, visit our contact page.