Information Signposting Coordinator

Salary: £22.500 FTE 

Location: Witney (with travel across the county)

Hours:  37.5 hours per week (negotiable) 

Guideposts Here for you service is Information and Signposting service providing specialist support and information for people living with long term health conditions. It is a pilot project part funded by the National Lottery Community Fund.

The Information Signposting Co-ordinator will work with people living with long term conditions, their carers and supporters, to ensure they get the right support, at the right time to help manage a wide range of needs.

You will take a holistic approach to people’s health and wellbeing by signposting them correctly and quickly, at the first point of contact, to a variety of activities provided by a spectrum of voluntary and community sector organisations. You will also be expected to signpost people to statutory services for practical and emotional support.

You will work collaboratively with people to ensure agreed information and action is recorded accurately in order to facilitate an ‘Information Prescription’ for helpline callers.

A team of Information Signposting Coordinators will be responsible for the development and maintenance of Information Hubs, which include telephone, email, web-based and face to face support.

We are looking for someone who:

  • Has knowledge and experience of the issues facing people living with long term conditions
  • Uses a strengths-based approach to increase people’s confidence to take control of their health wellbeing
  • Builds trust and relationships with people
  • Gives people time to talk about what matters to them
  • Actively listens to understand what matters to people from a holistic perspective
  • Co-creates solutions with people
  • Enables and supports access to solutions
  • Facilitates joined up care and social inclusiveness
  • Is knowledgeable about the range of local support available to help with people’s wellbeing issues
  • Has a social or health care background
  • Has proficient IT skills, can engage in web based research and is able to interpret and present information

A DBS check is required for this post. A full driving licence and use of a vehicle is essential as travel across the county will be required

Please apply using the application form

Details of the job description are available here  

Please include relevant information in the application form which demonstrates how you will meet the responsibilities, key accountabilities and competencies of the role.

Completed application forms should be returned to careers@guideposts.org.uk  

Closing Date: Tuesday 5 November (5pm)

Interview date: Wednesday 13 November 2019

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