Information Signposting Coordinator

Salary: £22.500 FTE 

Location: Witney (with travel across the county)

Hours:  19.5 hours per week (days negotiable) 

Guideposts Here for you service is an Information and Signposting service providing specialist support and information for people living with long term health conditions. It is a pilot project part funded by the National Lottery Community Fund.

The Information Signposting Co-ordinator will work with people living with long term conditions, their carers and supporters, to ensure they get the right support, at the right time to help manage a wide range of needs.

You will take a holistic approach to people’s health and wellbeing by signposting them correctly and quickly, at the first point of contact, to a variety of activities provided by a spectrum of voluntary and community sector organisations. You will also be expected to signpost people to statutory services for practical and emotional support.

You will work collaboratively with people to ensure agreed information and action is recorded accurately in order to facilitate an ‘Information Prescription’ for helpline callers.

A team of Information Signposting Coordinators will be responsible for the development and maintenance of Information Hubs, which include telephone, email, web-based and face to face support.

We are looking for someone who:

  • Has knowledge and experience of the issues facing people living with long term conditions
  • Has the ability to actively listen, empathise with people and provide person-centred support in a non-judgemental way
  • Can support people in a way that inspires trust and confidence, motivating others to reach their potential
  • Uses a strengths-based approach to enable people to take control of their health and wellbeing
  • Co-creates solutions with people
  • Is committed to equality and social inclusion, and can facilitate  collaborative working with local agencies
  • Is knowledgeable about the wide range of local support available to people 
  • Has a social or health care background
  • Has proficient IT skills, can engage in web based research and is able to interpret and present information
  • Is self-motivated, resilient and a resourceful problem solver

A DBS check is required for this post. A full driving licence and use of a vehicle is essential as travel across the county will be required

Please apply using the application form

Details of the job description are available here  

Please include relevant information in the application form which demonstrates how you will meet the responsibilities, key accountabilities and competencies of the role.

Completed application forms should be returned to careers@guideposts.org.uk  

Closing Date:  Monday 9 March 2020

Interview date:  Monday 16 March 2020