Gloucestershire Carers Emergency Scheme

Do you care for someone?

What would happen if you were caught in an emergency?

The Gloucestershire Carers Emergency Scheme can help. It will give you peace of mind that the person you care for will receive support if you are unexpectedly unavailable.

How does the Scheme work?

You will be given a carers card with a Helpline number to call if you are caught up in an emergency and become unavailable to carry out your caring role. The scheme will ensure that the person you care for is supported, either by a close friend or relative, or a support worker from Crossroads Care.

How do I access the scheme?

To register for this scheme, which is free, please telephone Carers Gloucestershire on 0300 111 9000. Carers Gloucestershire will carry out a Carers Assessment to identify whether the scheme is suitable for your needs, and the level of support that the person you care for may need in an emergency. The assessment will usually be done over the phone but in some circumstances can be face to face.

What happens next?

If you have friends or family members who would be able to help at short notice, you will be asked to nominate them so that they can be contacted by the Helpline in an emergency to support the person you care for.

If you do not have friends or family members who would be able to help at short notice, Guideposts will support you to create a plan for emergency replacement care. This will be provided by a support worker from Crossroads Care for up to 48 hours, when you need it. You will be sent a registration pack, which includes; your carers card with the emergency Helpline number, your support plan, and information about who to contact if things change and you need to update your plan.

What is an emergency?

Emergency situations could be, for example:

–              becoming ill or having an unplanned admission to hospital

–              other family emergencies

–              being delayed due to unexpected travel issues    

What happens in an emergency?

You should phone the emergency Helpline, which is available 24 hours a day, seven days a week. The Helpline will get in touch with the friends or family members you have nominated, or if you were unable to nominate anyone, a Support Worker will be provided to support the person you care for within two hours. You, or your loved one, will be informed when the emergency care is in place. This service will be provided for up to 48 hours. If you need ongoing support, the scheme will help to make other arrangements

For enquiries about the Carers Emergency Scheme please contact us:

By phone: 01452 529697  

By email:

Watch our recent video to hear carers, cared for, volunteers and staff share their experience of Guideposts Carers Support Services in Gloucestershire – click here.

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