Helping with the worries of a pandemic: Daniel’s story

08 September 2020

Since March our support line team have been speaking to people who have various worries about life during the Covid-19 pandemic. These have varied from specific practical queries to seemingly unspecific worries. Here is the story of one caller who we spoke to.

This man, Daniel, was referred to Guideposts by his GP, as he was showing signs of anxiety about the pandemic, and loneliness. Avril, one of our support line staff, contacted him by email and then by phone to find a good time to talk.

As they spoke and Avril got to know Daniel and his situation, she understood that he had connections with his family and a good set of friends from his active life at church, golf and the gym. But he was nonetheless feeling somewhat lonely. The unknown nature of the Covid-19 virus and how long the distancing and mask-wearing measures would be in place were giving him worries and a deep sadness about how life would be in future for his children and grandchildren. He was particularly worried that signs of depression that he had previously suffered from were beginning to re-emerge.

As Avril gave Daniel time to talk and listened with empathy, his thoughts and feelings clarified. He said talking through his situation freely without being judged really helped how he felt about things. They discussed the current known facts, as well as Daniel’s anxieties about them, over several calls. Their conversation helped him to put his situation in context and to become happier getting through the time at home.

When Daniel was able to get out to play golf, and then to the gym again, he felt better still. He is still aware of the worrying situation, but now he is better able to put it in perspective and not be overwhelmed by his fears.

Support for people with long-term conditions and carers 

With the end of shielding on 1st August, many of us are confronted with the risks of day-to-day living, and the possibility of sudden localised lockdowns. But the Guideposts Information Service is supporting people with long-term conditions and carers to manage the current situation by: 

  • Practising anxiety-management techniques to feel more confident about going out of the house 
  • Talking through decisions about the safest way to access health and social care 
  • Finding the right assistive equipment to stay safe and independent at home 
  • Connecting you with social groups and peer support online while local groups are still unavailable 
  • Signposting to sources of financial and employment support.

Call our free support line on 0800 048 7035.

Lines are open Monday to Friday, 9:00am-5:00pm, and calls to the support line are free. Alternative, you can email us at, or talk to an adviser via webchat at