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How to help those who can’t access the internet

7 April 2020


Do you know someone who is unable to access the internet and is struggling to find the support they need while in self-isolation?

We are all facing unprecedented and difficult times during the coming months, but for people who are unable to access online information via the internet, it will be particularly difficult to find the support they need as so much information and advice is found online. 

Many charities, government agencies and community groups are offering telephone advice and support, and this will be increasing due to the coronavirus pandemic. Here are some practical steps that you can take to help those without access to the internet.

Top Tips: 

Look for organisations that are relevant to the individuals. For instance, Age Concern, for older people, or MIND for people with mental health difficulties. They are often best placed to offer good advice and support.

Research local community groups and charities, who can provide practical support, such as delivering food and medication. 

Local churches can often help, both with spiritual wellbeing and practical assistance.

Get in touch with Guideposts who can signpost the right support for your situation. 

How can you help? 

If you have access to the internet then try researching and arranging support yourself, this helps remove barriers for those without internet. Guideposts have collected hundreds of ideas to help people self-isolating

If you can’t find the support needed then pass on relevant telephone contact details of national and local telephone help and advice lines to those who are unable to access this information online.  

  • You can reach out to us for problem solving, support and confidence. Call for free on 0800 048 7035, 9:00am – 5:00pm, Monday – Friday. 
  • Helpline Partnership offers a searchable database of helplines, though it isn’t specific to the current Coronavirus situation there are many useful numbers.  

If they would like to be able to access the internet then why not help them get set up online with initiatives like One Digital.